Terms and Conditions

Last updated: 12 October 2026

1. Who we are

This website is run by Heilsubarinn ehf, trading as Pure Nordic Health, company number 471021-0320, Sjafnarbrunnur 1, 113 Reykjavík, Iceland. EU VAT number: NL827948761B01. Email: support@purenordichealth.com.

These terms apply to every order placed on purenordichealth.com. Please read them before you order. You can save or print this page.

2. Who can order

You must be 18 or older to open an account or place an order.

Keep your login details private and tell us at once if you think someone else has used your account.

3. Our products

We sell food supplements, health tests and related products from brands we have selected.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose and keep products out of reach of young children. Always read the label.

The information on this site is general and is not medical advice. Our Health Disclaimer explains this in full and is part of these terms.

We take care that product pages are accurate. Packaging and formulas can change, so the label on the product you receive is the final reference.

For health tests, you collect the sample yourself and send the kit to our warehouse, following the instructions in the kit. Sending the kit is your responsibility. Test results are information for you and are not a diagnosis. Please discuss them with a health professional. We can assist you in finding one if you need.

4. Prices and payment

Prices are in euros and include VAT for deliveries inside the EU. Delivery costs are shown before you pay and are set out in our Shipping Policy.

For deliveries outside the EU customs area (for example Norway, Iceland, Switzerland and the Canary Islands), the price you pay at checkout does not include your country’s import VAT or duties. These, and any carrier handling fee, are charged in your country when the parcel arrives and are paid by you.

We accept Visa, Mastercard, American Express and Visa Electron cards. Payment is taken when you place your order. Payments are handled by our payment provider, which is named in our Privacy Policy. We never see or store your full card number.

If a price is clearly wrong because of an obvious error, we will contact you before sending anything. You can then choose to confirm the order at the correct price or cancel it for a full refund.

5. How the contract is made

1. You add products to your cart and go to checkout.

2. You enter your details, check your order and can correct mistakes before paying.

3. You place the order by pressing the pay button at the end of checkout.

4. We email you an order confirmation that includes these terms and our Refund Policy.

The contract between you and us is made when we send the order confirmation. We may decline an order, for example if a product is out of stock or we cannot deliver to your address. In that case we refund any payment without delay.

The contract is made in English. We keep a record of your order, which you can see in your account or request by email.

6. Delivery

We deliver to the countries listed in our Shipping Policy, which also sets out delivery costs and times. If we have not agreed another date, we deliver within 30 days of your order at the latest.

For deliveries outside the EU, you are the importer of the goods and are responsible for your country’s import rules, taxes and duties. We may decline or cancel an order that we cannot deliver to your country, and we refund you in full if we do.

If we cannot deliver on time, we will tell you. You can then give us a reasonable extra period, and cancel for a full refund if we still do not deliver.

The risk of loss or damage passes to you when you, or someone you have named, receive the goods.

7. Your right to cancel within 14 days

If you are a consumer, you can cancel your order within 14 days of receiving it, without giving a reason. The full rules, the exceptions and the cancellation form are in our Refund Policy, which is part of these terms.

8. Faulty or wrong products

You have a legal guarantee that the goods match their description and are fit for use. If a product is faulty, damaged or not what you ordered, contact us and we will repair or replace it, or reduce the price or refund you, as the law provides. The guarantee lasts at least two years from delivery. This does not extend a product’s best-before date. Our Refund Policy explains how to report a problem.

Nothing in these terms limits the rights you have under the consumer law of the country where you live.

9. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for defective products where the law makes us liable, or for anything else the law does not allow us to limit.

Apart from that, we are liable for loss that is a foreseeable result of us breaking this contract. We are not liable for business losses when you buy as a consumer, or for delays caused by events outside our reasonable control.

10. Reviews and your content

If you send us a review or other content, it must be your own honest opinion. We may remove content that is unlawful, misleading or makes medical claims.

11. Our content

The texts, images and design on this site belong to us or to the brands we work with. You may not copy them for commercial use without written permission.

12. Personal data

We handle your personal data as described in our Privacy Policy and Cookie Policy.

13. Complaints and disputes

If something goes wrong, please email support@purenordichealth.com first. We answer within one working day and aim to settle complaints within 14 days.

If we cannot agree, consumers living in the EU, Iceland or Norway can get free help from the European Consumer Centre in their country (eccnet.eu).

14. Governing law

These terms are governed by Icelandic law. If you are a consumer, you also keep the protection of the mandatory consumer rules of the country where you live, and you can bring a claim before the courts of that country.

15. Changes to these terms

We may update these terms. The version that applies to your order is the one in force when you placed it.

16. Contact

Heilsubarinn ehf, Sjafnarbrunnur 1, 113 Reykjavík, Iceland. Email: support@purenordichealth.com. Phone: +31 85 580 8888. Email is the fastest way to reach us.