Refund policy

Last updated: 26 October 2026

This policy is part of our Terms and Conditions.

Your right to cancel

You can cancel your order within 14 days without giving a reason. The 14 days start on the day you, or a person you have named, receive the goods. If your order arrives in several parcels, the period starts when the last parcel arrives.

This right applies to consumers. It covers full-price and discounted products alike.

How to cancel

Tell us clearly that you want to cancel before the 14 days are over. You can:

• reply to your order confirmation email,

• email support@purenordichealth.com, or

• send us the cancellation form at the bottom of this page.

We will confirm by email as soon as we receive your cancellation.

Sending the goods back

Send the goods back within 14 days of the day you told us you are cancelling. Please contact us first, so we can give you a return number and instructions. The return address is:

Pure Nordic Health Returns, c/o Dimass, Grote Ohéweg 3, 6081 PT Haelen, Netherlands

If you cancel because you changed your mind or ordered too much, you arrange and pay for the return shipping. We recommend a tracked service, because the parcel is your responsibility until it reaches us.

If we sent the wrong product or it arrived damaged, we email you a prepaid return label. See “Damaged, faulty or wrong products” below.

Your refund

We refund everything you paid for the returned goods, including the standard delivery cost of the original order. If you chose a more expensive delivery option than our standard one, we refund the standard cost only.

We refund you within 14 days of the day you told us you are cancelling. We may wait until we have received the goods, or until you have sent us proof that you posted them, whichever comes first. The refund goes to the payment method you used, at no cost to you.

You may open the outer box and look at the product as you would in a shop. If the goods have lost value because they were handled more than that, we may reduce the refund to match.

What cannot be returned

For your safety and that of other customers, we cannot take back:

• sealed products whose seal has been opened after delivery. This applies to food supplements, test kits and personal care products, which cannot be resold once opened for health and hygiene reasons;

• products that spoil or expire quickly;

• health test kits once the kit has been opened or a sample has been collected. An unopened kit can be returned within 14 days like any other product, and you arrange and pay the return shipping to our warehouse.

Unopened products with the seal intact can always be returned within 14 days.

Damaged, faulty or wrong products

If your order arrives damaged, faulty or incomplete, or you received the wrong product, email support@purenordichealth.com with your order number and a photo. We will send a replacement or refund you, and if the product needs to come back, we will email you a prepaid return label. This is your legal guarantee, and it applies for at least two years from delivery, whether or not the seal is opened.

If you have had an unwanted reaction to a product, please stop using it and tell us at the same address. Our Health Disclaimer explains what to do.

Business orders

The 14-day right to cancel is a consumer right. For orders placed by a business, returns are by agreement. Contact us.

Cancellation form

You only need to fill in and send this form if you want to cancel.

To: Pure Nordic Health, Sjafnarbrunnur 1, 113 Reykjavík, Iceland, support@purenordichealth.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date: